Refund Policy

Effective Date: January 1, 2024

1. Free Services

Our basic conduit fill calculator is provided free of charge and does not require any payment. Therefore, no refunds are applicable for the free calculator service.

2. Premium Services (If Applicable)

If we offer premium features or paid services in the future, the following refund policy will apply:

2.1 Digital Products

For digital products and premium features:

• 30-day money-back guarantee from the date of purchase
• Refund requests must be submitted within this period
• Products must not have been excessively used or downloaded
• Refunds will be processed to the original payment method

2.2 Subscription Services

For subscription-based services:

• 7-day free trial period (where applicable)
• Cancellation allowed at any time
• Refunds prorated for unused portion of current billing cycle
• No refund for partial months after cancellation

3. Refund Process

To request a refund:

1. Contact us at refunds@conduit-fill-calculator.com
2. Provide your order number and purchase details
3. Explain the reason for your refund request
4. Allow 5-10 business days for processing

4. Non-Refundable Items

The following items are not eligible for refunds:

• Services used beyond the refund period
• Custom calculation reports already delivered
• Third-party services or integrations
• Fees charged by payment processors

5. Refund Timeline

Approved refunds will be processed as follows:

• Credit card refunds: 3-5 business days
• PayPal refunds: 1-2 business days
• Bank transfer refunds: 5-10 business days
• Creem.io and other payment platforms: As per their processing times

6. Disputes and Chargebacks

Before initiating a chargeback with your bank or credit card company, please contact us to resolve any issues. Chargebacks may result in account suspension and additional fees.

7. Exceptional Circumstances

We may consider refunds outside of this policy in exceptional circumstances such as:

• Technical issues preventing service use
• Billing errors or duplicate charges
• Service outages affecting functionality
• Significant changes to service terms

8. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the new policy.

9. Contact Information

For refund requests or questions about this policy, please contact us at:

Email: refunds@conduit-fill-calculator.com
General Contact: info@conduit-fill-calculator.com
Website: https://conduit-fill-calculator.com/contact.html
Location: Shenzhen, China